If you are experiencing issues logging on to Arthrex websites using your Okta I.D. please follow the steps below:

1. Ensure that you are logging in as an Agency Employee and not as an Arthrex Employee.

2. If the problems persist, contact the Axis team at AXIS@Arthrex.com

Your Invictus email address should be your Concur username. If you started with Invictus/Arthrex Seattle after September 1, 2025, your username may be different. Please contact Emily Wakefield if you are unable to locate your username.

Customer Service:

Customer Service: (800) 934-4404

Customer Service Fax: (800) 643-9310

Loaner/Returns Customer Service: (855) 552-5056

Agency Billing Services: (888) 519-7255

Arthrex Travel:

Phone: (239) 552-2399

Office Hours: 8:00am to 5:30pm ET (Monday thru Friday)

Email: arthrextravel@arthrex.com

AFTER HOURS EMERGENCY ASSISTANCE 24 Hours

(239) 552-2399 Select prompt for after-hours emergency assistance.

Reimbursement Questions:

Coding and Reimbursement Hotline: (844) 604-6359

General Reimbursement Questions: AskMarketAccess@arthrex.com

Media Requests and Outreach:

Contact Media Relations for interview requests, videos and images for use in news media and for information on press releases.

(800) 933-7001 x72071

media@arthrex.com

1. Business Meals with HCP information clearly documented when submitting expense (list of attendees, itemized receipt)

2. Credentialing services

3. Airfare to meetings/trainings that are mandatory to Arthrex and Invictus Surgical

1. Hotel for meetings/trainings that are mandatory and not covered by Arthrex (room & taxes only)

2. Rental cars/Ubers/Taxi/Hotel transfers for mandatory Arthrex and Invictus Surgical meetings

Medical- Premera

https://www.premera.com/member/sign-in

Dental - Unum

https://login.unum.com/

Vision - Unum - EyeMed

https://member.eyemedvisioncare.com/unum/en

ADP - access account information at www.mykplan.com.

Use your ADP login credentials or create an account!

Contact Emily with any questions.

With our new unlimited PTO policy we ask that you follow the guidelines below:

1. All requests must be submitted AT LEAST 2 weeks in advance. Requests submitted fewer than two weeks in advance could be denied.

2. Although it is unlimited, your PTO requests still need to be approved by your TSM. If the team will already be down an individual during your requested time or they will not be able to support the business without you, they can deny the request.

3. No more than 2 consecutive weeks of PTO can be taken at a time.

4. No recurring PTO; for instance, you cannot take every Wednesday off.

$50 per person for breakfast/lunch

$150 per person for dinners

Drinks limited to 2 per person

All meal expenses must include an itemized receipt and list of attendees in order to be approved for reimbursement.

TRAVEL - Arthrex Travel (239) 552-2399 / arthrextravel@arthrex.com
Britney Walston ‭(253) 278-9197‬

PTO - Manager for approvals

Emily Wakefield for issues submitting requests
614-560-1541

INSURANCE BENEFITS - Emily Wakefield
614-560-1541

LAB REQUESTS- Bram Sciammas
(925) 285-8107‬

COURSE REGISTRATION - Bram Sciammas
(925) 285-8107‬

REDSPOT - Marco Ramos
‭(209) 534-2324‬

CREDENTIALING - Emily Wakefield
614-560-1541

EXPENSES - Emily Wakefield
614-560-1541

PAY - payroll@arthrex-seattle.com

LOANERS- Loaner/Returns Customer Service: (855) 552-5056

AXIS - https://arthrex.my.salesforce.com/

Business Portal - https://business.arthrex.com/

Redspot - https://secure.redspotapp.com/login

AGU - https://arthrex.csod.com/login/r

BambooHR - Insurance, PTO requests, Pay stubs invictussurgical.bamboohr.com

Concur - Expenses
https://www.concursolutions.com/nui/signin

Call Arthrex Travel more than two weeks prior to your travel date to book flights and accommodations.

*IF A HOTEL ROOM IS BOOKED WITH YOUR REGISTRATION, YOU WILL FIND HOTEL CONFIRMATION INFORMATION AT THE BOTTOM OF THE REGISTRATION EMAIL